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Frequently Asked Questions

All products sold by PeptiLab are intended strictly for laboratory and scientific research purposes only. They are not intended for human consumption, veterinary use, or any clinical application. By purchasing from PeptiLab you confirm that you are acquiring these compounds solely for legitimate research purposes.

Every batch we carry is third-party tested by an independent laboratory. A Certificate of Analysis (COA) is available on each product page showing purity levels, peptide sequence confirmation, and batch number. We do not sell any product that has not passed independent testing.

Lyophilization is a freeze-drying process that removes moisture from the compound, stabilizing it for storage and shipping. Our peptides arrive as a dry powder in a sealed vial. This is the industry standard for research-grade peptide storage and ensures maximum stability and shelf life.

We currently accept Interac e-Transfer. Payment instructions are provided at checkout. Orders are processed as soon as payment is received.

We currently ship within Canada only. We do not ship internationally at this time.

Yes. All orders ship in plain outer packaging with no product names, branding, or content descriptions visible on the outside.

If your order arrives with a damaged or broken vial, contact us at admin@peptilab.ca within 3 days of receiving your package with photographic proof of the damage. Claims submitted after 3 days or without photo evidence cannot be processed. If your claim is approved we will arrange a replacement at our discretion.

Email us at hello@peptilab.ca. We respond within 1 business day Monday to Friday.

A COA is a document from an independent third-party laboratory confirming the identity, purity, and composition of a compound. Our COAs verify that what is in the vial matches exactly what is on the label. You can find the COA for each product directly on its product page.

Unopened vials should be stored in a cool, dry place away from direct sunlight. For long-term storage, keep in a freezer at -20°C. Avoid repeated freeze-thaw cycles. Properly stored lyophilized peptides remain stable for 24+ months.

Add products to your cart, proceed to checkout, and follow the payment instructions. Once your e-Transfer is received your order will be processed and shipped same day if received before 2:00 PM EST Monday to Friday.

Standard shipping takes 2–5 business days via Canada Post Xpresspost. Express shipping (1–2 business days) is available at checkout for an additional fee. Orders placed before 2:00 PM EST Monday to Friday ship same day.

All sales are final. We do not offer refunds or exchanges. Please review your order carefully before completing your purchase.

No prescription is required. Our products are sold for research purposes only and are not pharmaceutical drugs or regulated medicines.