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Privacy Policy

This privacy policy describes how we collect, use, and protect your personal information when you use our website and services.

1. Introduction

PeptiLab (“we,” “us,” or “our”) operates peptilab.ca and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. Please read this policy carefully.

By using our Site, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Site.

2. Information We Collect

We collect the following types of information:

Information you provide directly:

  • Name and contact information (email address, phone number)
  • Billing and shipping address
  • Payment information (processed securely through Stripe — we do not store card details)
  • Account login credentials if you create an account
  • Communications you send us including emails and contact form submissions
  • Research use confirmation and RUO agreement at checkout

Information collected automatically:

  • IP address and browser type
  • Pages visited and time spent on the Site
  • Referring website or source
  • Device type and operating system
  • Cookie data and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations, shipping updates, and receipts
  • Send marketing emails and promotions (you may opt out at any time)
  • Respond to your inquiries and provide customer support
  • Improve our website, products, and services
  • Comply with legal obligations
  • Detect and prevent fraud
  • Enforce our Terms and Conditions and RUO policies
  • Send abandoned cart recovery emails if you have provided your email address

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small files stored on your device that help us remember your preferences and understand how you use our Site.

We use the following types of cookies:

  • Essential cookies: Required for the Site to function, including shopping cart and checkout functionality
  • Analytics cookies: Google Analytics and Microsoft Clarity to understand how visitors use our Site
  • Marketing cookies: Google Tag Manager and Meta Pixel to track ad performance and retarget visitors

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our Site. By continuing to use our Site, you consent to our use of cookies.

5. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information with:

  • Payment processors (Stripe) to process transactions securely
  • Shipping carriers to fulfill and deliver your orders
  • Email service providers (Omnisend) to send transactional and marketing emails
  • Analytics providers (Google Analytics, Microsoft Clarity) to understand site usage
  • Advertising platforms (Google Ads, Meta) for ad targeting and measurement
  • Legal authorities when required by law or to protect our rights

All third-party service providers are required to maintain the confidentiality and security of your information.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order records are retained for a minimum of seven years for tax and accounting purposes. You may request deletion of your account and associated data at any time by contacting admin@peptilab.ca.

7. Your Rights Under PIPEDA

As a Canadian resident, you have the following rights under the Personal Information Protection and Electronic Documents Act (PIPEDA):

  • The right to access the personal information we hold about you
  • The right to correct inaccurate or incomplete information
  • The right to withdraw consent to collection and use of your information (subject to legal limitations)
  • The right to request deletion of your personal information where applicable
  • The right to know how your information is being used

To exercise any of these rights, please contact us at admin@peptilab.ca. We will respond to your request within 30 days.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment transactions are processed through Stripe using SSL/TLS encryption. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children’s Privacy

Our Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately at admin@peptilab.ca.

11. Marketing Communications

With your consent, we may send you marketing emails about new products, promotions, and company updates. You may opt out of marketing communications at any time by clicking the “unsubscribe” link in any email or by contacting us at admin@peptilab.ca. You will continue to receive transactional emails related to your orders even after opting out of marketing.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of significant changes by posting the updated policy on this page with a revised “Last Updated” date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

  • PeptiLab
  • Email: admin@peptilab.ca
  • Website: peptilab.ca

We take privacy seriously and will respond to all inquiries within 30 days.